Return & Refund Policy

Return & Refund Policy - Lumap

At Lumap, we want you to be completely satisfied with your purchase. If for any reason you're not happy with your order, we offer a simple and hassle-free return and refund process to ensure a positive shopping experience.

  1. Return & Exchange Eligibility

You can return or exchange your items within 30 days from the date of delivery. The following conditions apply:

  • Items must be in their original condition, unworn, and unwashed.

  • All tags, labels, and packaging must be intact.

  • Items must not be damaged or altered in any way.

  1. Return & Exchange Process

To initiate a return or exchange:

  1. Contact us within 30 days of receiving your order at [email protected] or call us at +1 416-555-7561.

  2. Provide your order number and the reason for your return or exchange.

  3. We will guide you through the next steps and provide you with a return label (if applicable).

  4. Shipping Costs for Returns & Exchanges

  • Return shipping costs: If you are returning an item for a refund within 30 days, we will cover the return shipping cost.

  • Exchange shipping: If you are exchanging an item for a different size or color, we will also cover the shipping cost for sending the new item.

  1. Refund Process

Once your return is received and inspected, we will process your refund within 7-10 business days. The refund will be credited to your original payment method via PayPal.

Please note that shipping fees are non-refundable.

  1. Non-Returnable Items

For hygiene reasons, certain items are non-returnable, including:

  • Underwear and intimates

  • Final sale items (clearly marked at the time of purchase)

  1. Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately at [email protected] or call +1 416-555-7561. We will gladly assist you with a return or exchange at no additional cost.

  1. Contact Information

If you have any questions or need assistance with your return or exchange, please feel free to contact us:

  • Email: [email protected]

  • Phone: +1 416-555-7561

  • Address: 51 Gerry Fitzgerald Dr, North York, ON M3J 3N4, CA

We are here to help and ensure your satisfaction with every purchase. Thank you for shopping with Lumap!