Privacy Policy

Privacy Policy - Lumap

At Lumap, your privacy is our priority. We are committed to protecting the personal information you share with us and ensuring your shopping experience is secure. Below is an outline of how we handle your personal data, in accordance with Canadian privacy laws.

1. Information Collection

We collect personal information when you place an order, subscribe to our newsletter, or contact our customer service. The types of information we collect include:

  • Name

  • Email address

  • Shipping address

  • Phone number

  • Payment information (processed securely via PayPal)

We may also collect non-personal information such as browsing data, IP addresses, and device information through cookies to improve your experience on our website.

2. Use of Information

We use your personal information for the following purposes:

  • To process and fulfill your orders

  • To communicate with you regarding your orders, products, or services

  • To improve our website, products, and services based on your feedback

  • To send you marketing materials (with your consent)

3. Data Protection

Our website uses SSL (Secure Socket Layer) technology to ensure the protection of your personal data. All sensitive information, such as payment details, is encrypted during transmission, providing a secure and protected environment for your transactions.

We do not store or collect sensitive financial information like credit card numbers on our servers. All payment transactions are processed securely via PayPal, ensuring that your payment details are protected.

4. Data Sharing and Third-Party Services

We do not sell, rent, or trade your personal information with third parties. However, we may share your information with trusted third-party service providers who help us operate our website, process payments, or deliver services to you. These providers are contractually obligated to protect your data and only use it for specific purposes related to fulfilling your orders.

We will only share your information if required by law or if we believe it is necessary to protect our legal rights.

5. Marketing and Promotional Communications

We may send you promotional emails or newsletters regarding our products and services if you have subscribed to our mailing list. You can unsubscribe at any time by clicking the unsubscribe link at the bottom of any marketing email or by contacting us directly.

We will not use your personal information or images for advertising purposes without your explicit consent.

6. Cookies and Tracking Technologies

Our website uses cookies to enhance your browsing experience. Cookies are small files stored on your device that allow us to recognize your preferences and personalize your experience. You can manage your cookie preferences through your browser settings, but please note that disabling cookies may affect your experience on our website.

7. Your Rights

You have the right to:

  • Access the personal information we hold about you

  • Request corrections to any inaccurate or incomplete information

  • Request the deletion of your personal data, subject to certain legal obligations

  • Withdraw your consent to marketing communications at any time

If you wish to exercise any of these rights, please contact us at [email protected].

8. Security

We employ industry-standard security measures to protect your personal information from unauthorized access, disclosure, or alteration. While we take reasonable precautions to safeguard your data, no online system is completely secure, and we cannot guarantee absolute protection.

9. Retention of Data

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy or as required by law.

10. Compliance with Canadian Laws

This Privacy Policy is designed to comply with the privacy laws of Canada. If you are located outside of Canada, please be aware that your information will be transferred and stored in Canada, and you consent to this transfer by using our services.

11. Changes to This Policy

We reserve the right to update this Privacy Policy at any time. Any changes will be posted on this page, and the updated policy will take effect as of the date indicated at the top of the policy.

12. Contact Us

If you have any questions or concerns about how we handle your personal information, please contact us at [email protected].

This Privacy Policy ensures that we are transparent about how we use your data and maintain the highest standards of protection and privacy for our customers.