FAQ

Frequently Asked Questions (FAQ) - Lumap

We’ve gathered some of the most common questions from our customers to help make your shopping experience easier. If you don’t find the answer to your question here, feel free to reach out to us directly!

  1. What sizes do Lumap products come in?

Our products are available in a range of sizes from S to XL for both men and women. Please refer to our size charts on each product page to find the perfect fit. We aim to create versatile, comfortable activewear that suits different body types, and we’re happy to help if you need assistance finding the right size.

  1. What materials are used in Lumap products?

At Lumap, we pride ourselves on using premium, sustainable fabrics. Our collections feature technical fabrics like recycled nylon, silk, and performance stretch materials, all sourced from Europe and Asia. We are committed to eco-friendly practices, and many of our fabrics are made from recycled materials to minimize environmental impact.

  1. How do I care for my Lumap clothing?

To keep your Lumap pieces in top condition:

  • Machine wash cold with similar colors.

  • Avoid bleach or fabric softeners.

  • Tumble dry low or hang to dry.

  • For delicate fabrics like silk, consider hand washing or using a gentle cycle.

Check the care label on each product for more specific instructions.

  1. How do I make a return or exchange?

We want you to be completely satisfied with your purchase. If you need to make a return or exchange, please:

  1. Contact us via email at [email protected] within 30 days of receiving your item.

  2. Ensure the product is in unused, unworn condition with tags attached.

  3. We’ll guide you through the return process and provide the necessary instructions.

Please note that certain items (such as sale or final sale items) may not be eligible for return.

  1. Do you ship internationally?

Currently, we only ship within Canada. We do not offer international shipping at this time. Shipping costs and delivery times may vary depending on your location within Canada.

  1. How do I track my order?

Once your order is shipped, you’ll receive an email with tracking details. You can use the tracking number provided to check the status of your delivery. If you have any issues or need help, don’t hesitate to reach out to us.

  1. Are Lumap products available in physical stores?

Currently, we only operate online. Our products are available exclusively on lumap.store. We are working on expanding our presence, so be sure to follow us for updates on pop-up events or collaborations with physical retailers.

  1. What payment methods do you accept?

We only accept PayPal for payments. You can choose this option at checkout.

  1. Do you offer gift cards?

At this time, we do not offer gift cards.